After all the issues I now have a new one. When syncing the watch it loses calories burned. I am now being told to just wait for the next update. Just wanted to let anyone else having the issue know and to give up on ever having a working watch at this point
Thank you for troubleshooting with us.
We’re aware that this same issue has impacted some of our customers and our specialists are working to resolve it as we speak. We have added a ticket that will let them know that you have also been impacted. A resolution will be provided via firmware update and app update, so please be very attentive to that.
We understand that this isn't the resolution you're hoping for, but rest assured that It is in our best interest as a company to have this resolved as soon as possible for you and all users impacted
