help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 losing charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2022 06:17

‎07-21-2022 06:17

My Charge 5 was at 100% last night and this morning was at 9 13%.  Has anyone had this issue?

Best Answer
42 REPLIES 42

‎07-25-2022 13:22

In response to TravelGeek

‎07-25-2022 13:22

That's basically what happened to mine! Can't see what can have changed to
allow such a rapid drain .If an update was sent you would have to have
installed it! Think customer service are running round in circles. Luckily
gor me my retailer exchanged my unit all is jow good.
Best Answer
0 Votes

‎07-25-2022 13:45

‎07-25-2022 13:45

Same here. I was at 41% this morning. Now it is completely dead!

Best Answer
0 Votes

‎07-25-2022 13:58

In response to Dxhamilton

‎07-25-2022 13:58

Lucky you got it replaced.

 

Customer Support are not offering to replace mine, I made the mistake of buying directly from Fitbit thinking if I had issues it would be easier to resolve. The support is atrocious and expect me to wait indefinitely for a firmware update to fix a battery hardware issue.

 

Terrible customer support, worst experience for a premium expensive device.

 

I have used charge 3, 4 and 5 - all have become faulty over time. The charge 5 is dead within a few months of use now requiring charge several times a day. I changed nothing so it’s clearly a battery hardware problem they refuse to replace.

 

What a joke.

Best Answer
0 Votes