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Charge 5 losing charge

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‎08-29-2022 15:47 - last edited on ‎08-30-2022 10:40 by Moderator Alum

‎08-29-2022 15:47 - last edited on ‎08-30-2022 10:40 by Moderator Alum

My Fitbit won't keep the battery charge its charging but losing charge when taken off the charger 

 

 


Moderator edit: subject updated for clarity

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‎08-30-2022 10:38 - last edited on ‎12-13-2024 16:27 by Fitbit Moderator

‎08-30-2022 10:38 - last edited on ‎12-13-2024 16:27 by Fitbit Moderator

Welcome to the Fitbit Community forums, @BDWild. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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