Charge 5 losing steps

[Eblay7]

This hasn't happened to me since I had my Fitbit Charge 3 but lo and behold I get a new one (Charge 5) and right off the bat I lost 3,000+ steps today.  Will Fitbit ever get this fixed?  It's not just happening to certain models, I believe it's an app issue.  

Moderator edit: format

[DavideFitbit]

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5, @Eblay7. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day. 

[Eblay7]

Yes they were less than helpful. It’s not a new problem as I have read many posts spanning across three years. No fix, no recommendations, nothing. It wouldn’t be a problem if I wasn’t in a group fitness contest where every step counts.

Sent from my iPad

[DavideFitbit]

@Eblay7 Thanks for your reply and for sharing your feedback about this. 

In this case, if you already tried all the basic steps shared in the forums, I recommend that you continue the communication with the Support team to let them know of the steps that you already tried so they can provide you with the next steps. 

See you around in the Community. 

[Marky66]

This has happened to me a few times over the last few weeks. Yesterday it lost 3000 steps to what my fitness app said on my phone 

[DavideFitbit]

Welcome to the Fitbit Community forums, @Marky66. 

Thank you for confirming that you've been having the same problem with your steps.

It seems that you were also able to get in touch with the Support team and they've sent you some instructions. In this case, I recommend that you continue the communication with them as well.