Charge 5 died for 2nd time in 15 months

[wrongBus]

My first Charge 5 died end december 2022, just 10 months after purchase, and was replaced. The replacement has now died just 4 months later, and customer support said to change the band, let my wrist rest, and get lost.

Thanks, Fitbit.  That was my 4th Fitbit charge model, and my last.  Too much money for just 15 months of use. 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @wrongBus.  

I appreciate all the information that you've shared about this issue with the Charge 5. 

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback regarding the quality; comments from users are always useful to continue to improving the quality of products and services.

[wrongBus]

Thanks, Davide, for your response to my post.  The price way much to pay for an item that only lasts 15 months [10 months on the first one, and 4 on the replacement.].  The "get lost" response suggesting that I read the "wear and care" page, and "Please keep the band clean and dry and give your wrist an occasional rest."   is an insult.

Why would I need to do those things with a product that does not work.  Fitbit may want to consider re-wording the "get lost" email at least to not insult the sender. 

Thanks again,

consider me lost.

[DavideFitbit]

@wrongBus Thanks for sharing your feedback about the e-mail you received as well.

This is very helpful to improve the quality of the support provided by the team.