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Charge 5 lost band

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‎11-05-2024 14:18 - last edited on ‎11-06-2024 09:55 by Fitbit Moderator

‎11-05-2024 14:18 - last edited on ‎11-06-2024 09:55 by Fitbit Moderator

My band latch flew off my watch when the band caught on a handle.  Is it possible to purchase a new one??

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-06-2024 10:12

‎11-06-2024 10:12

Hi there, @cpeas. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear about your Charge 5's band. 

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

Maria | Community Moderator, Fitbit


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Best Answer

‎11-06-2024 14:54

In response to MarreFitbit

‎11-06-2024 14:54

The out come for losing the band HItCh - not the band itself is that I should buy a new fitbit or something else.

My response is to get an apple product instead as I understand they will replace a lost part.

cpeas
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