Charge 5 stopped waking

[Daves74]

Stopped waking properly yesterday tried all suggestions

[Gr4ndp4]

Hi, @Daves74 welcome, can you please provide a fuller description of what you are experiencing? The first area worth looking at is to confirm you are successfully charging your Charge 5. You may find that reviewing this article Why isn't my Fitbit device's battery charging? - Fitbit Help Center offers you a way forward. If you are seeing the Charge 5 syncing with the Fitbit app on your phone and indicating a state of charge try restarting your Charge 5 as demonstrated in the second part of this video @ 1:30 

I hope this helps, please post here again & let us know how you get on. 

Cheers

[Daves74]

Worked fine till yesterday. Last sync then said battery had about 64%. It would not display anything. Assumed it might be drained so put on charge but not showing anything. Spent a couple of hours trying all suggestions from Fitbit help. Still nothing.

Tried pressing cable charging button 3 times. This did get some sort of response. Some vibration and the Fitbit icon but icon went off and intermittently came back on but didnt display anything screens or data. Tried this process many times and on sone occasions got a bright red light from underside.

It will not synch or connect to Bluetooth as it will not wake up properly.

Left plugged in and this morning looking on the app on my iPhone the power was at 100% so doesn’t seem as there is any charging or battery issue.

When i tried to report to Fitbit i noticed they had an issue with android syncing. Whilst charge 5 is an android device i think my device with the app. Is the iPhone 15 running latest software. Even if they resolve synch issue it wont help me as i cannot connect to apply update file etc.

Tell me if there is a solution other than replacement please. This by the way is already a replacement and i think not even a year old.

seem to have made contact since writing this mail via blue tooth.still not got normal screen showing data but charge 5 seems to have attempted to take a new update from Fitbit but that seems to have not completed,

[Gr4ndp4]

Hi, @Daves74 thanks for the feedback. Have you updated the Fitbit app to the latest SW version (I'm not familiar with the iOS SW version) Try deleting the Fitbit app> restarting your phone & reloading the Fitbit app. Note your replacement warranty only applies from the date you bought your original device (that was replaced) Concerning the three presses on the charge cable button timing is important Check this video @ 1:30. If you are not able to make progress I recommend you talk to "Customer Support" work through steps one & two then use the Chat facility or phone for prompt attending. As you have a replacement device you are probably aware of these steps.

I hope this helps.

Cheers

[Daves74]

Thanks for your help. Ive tried everything. Whilst i said last note it gad linked via blue tooth on my device I haven’t been able to get it to do it again. So my initial issue is that my charge 5 will not fully waken up. I didnt appreciate that warranty was on the initial machine i think that policy is extremely poor. Very disappointed if that’s the case.

ive tried ringing customer service and although ive checked several times i just get a message back saying its the wrong number so im struggling to make contact. Chat wasn’t available earlier and when i tried ask for a ring back the app.just crashed out.

Just received my long term badge as ive had several machines over the years.

[Daves74]

thanks worth noting that Fitbit customer service is better than you inferred and a replacement is on its way.