help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 missing electrode

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-12-2023 17:42

‎05-12-2023 17:42

The electrode/gasket fell off the back of my charge 5 after about 7 months of use. Now the fitbit won't keep a charge and the battery dies within 1 day. I did all the things suggested in other posts/articles, but the fitbit continues to lose charge rapidly and the HR and sleep monitor is no longer working. Is there a way to replace the gasket/electrode on the back of the fitbit?

Best Answer
0 Votes
2 REPLIES 2

‎05-14-2023 07:28

‎05-14-2023 07:28

Hello @2ndVictoria and welcome to the Help forum.  I'm sorry, but there isn't any way to repair/replace that electrode.  Please contact Support for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎05-14-2023 10:17

In response to LZeeW

‎05-14-2023 10:17

Hi,  @LZeeW. Thank you so much for your response. I spoke with someone in customer support, but they denied willingness to address issue since I purchased the Fitbit from Amazon. Since it isn't possible to repair the Fitbit that I've only had for 7 months and I've already read about various issues in this forum, I'm just going to purchase a fitness tracker from another company. 

Best Answer