Charge 5 need recharging every second day

[Tommo56]

whyvdoes my charge 5 need recharging every second day

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Tommo56.

I appreciate all this information that you've shared about the inconvenience that you've been having with your Charge 5. 

Before considering other options, please make sure that you've followed the steps provided in this article. In addition, try to perform a restart following the steps listed here below, this has been useful for other users experiencing something similar: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after one or two days. Keep in mind that some of the feature that can drain the battery more rapidly are: 

• Built-in GPS (Charge 5 can have a battery life of up to 4 day when using this feature regularly, or up to 5 hours if you use it continuously).
• Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
• Using an Sp82 clock face (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data)

Hope this helps, I'll be around. 

[DiannaPapa]

My first fit bit was amazing and this Charge 5 is garbage..I have to charge EVERY DAY!!!!

[SunsetRunner]

Hi, well, this does not seem to work; what else can be done?

[Sandy520]

No problem for 14 months until I installed latest update a few days ago. Now total discharge in a few hours. What is going on at Fitbit? They need to address this urgently.

What we all need is an explanation of why this discharge issue has suddenly become a problem with many owners in the recent past. No problem for 14 months then rapid discharge occurring as an issue. Not good enough

[DavideFitbit]

Hi everyone, thank you for confirming that you're still experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, if you already tried all the steps mentioned here earlier to improve the battery life, I recommend that you continue the communication with the Customer Support team for further assistance. They will let you know about the next steps. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around.