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Charge 5 no app available

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‎02-07-2023 23:08

‎02-07-2023 23:08

Hi So i've just bought a Charge 5 and i find now that i can't download the app on either of my phones, work or personal. they aren't super new, but really?!

So i thought, no worries. My daughter has an Inspire 3 with the app on her IPad, I'll just add my device there. No go. It doesn't look like i can set up a new device without switching from her one, and i can't use a family account because fitbit only allows the ace 3 for kids (which is really dumb). 

 

What do i do? how do i even start to use my device? I don't even really want to app - i just want to watch to work!

Am i missing something? Any advice is welcome. 

 

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‎02-08-2023 04:12

‎02-08-2023 04:12

Hello @AddyHen and welcome to the Community.  Fitbit was experiencing a server outage yesterday.  It's possible that you had the misfortune of trying to create an account during the outage.  The minimum OS is 9 for Android and 14 for iOS.  Try again and please come back with more details if you are still having trouble.  You need an account for your watch to work.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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