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Charge 5 no consistent hear rate during sleep

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‎03-31-2023 23:46 - edited ‎04-08-2023 22:11

‎03-31-2023 23:46 - edited ‎04-08-2023 22:11

Hi, I have never been able to get my sleep stages (REM, Deep Sleep) with the Charge 5.

  • I am on the free premium account.
  • I wear the device 1 finger above the wrist.
  • Running Fitbit on Android 13.
  • My HR is tracked automatically without problem throughout the day and night.

MrLo_1-1680331259740.png

Troubleshooting steps tried

  • Tried all the advices shown in "Learn More" (screenshot below)
  • Updated device to latest firmware
  • Restarted the device
  • Reinstalled the app and re-coupled the device
  • Importantly, the sleep stages were successfully detected when my girlfriend used the device, with all other settings remaining the same.
  • Tried the device on both arms, inside and outside the wrist, at different distances from the wrist

My suspicion is that the Fitbit algorithm is unable to extract the sleep stages from the heart rate data of some people.

 

MrLo_2-1680331384573.png

 

 

Best Answer
1 REPLY 1

‎04-10-2023 13:06

‎04-10-2023 13:06

Hi @MrLo, and welcome to the community forums.

 

Thanks for the detailed information, the steps tried and the screenshots provided. I'm sorry your Charge 5 isn't tracking your sleep stages correctly. I went ahead to check your details and it seems you already have a case created. I'm glad our Support team is providing you with assistance and I'd recommend keeping an open communication with them. I hope we can get you back on track soon.

Best Answer
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