Charge 5 no longer working

[SunsetRunner]

I swam with my Fitbit Charge 5,. I had the water lock on , but not working.  Can you help?

Moderator edit: subject updated for clarity 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

I appreciate the information that you've shared about this issue with your Charge 5. 

Before considering other options, could you please provide a few more details about the problem you're experiencing? Let me know if your having trouble with the display no longer responding or if you meant the water lock feature is not working.  

In the meantime, please make sure that you've tried the three pulse restart method using the charging cable: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around. 

[SunsetRunner]

Thank you, I called Fitbit support.  The advisor was very good.  The Fitbit USB cord has a button on the USB CORD.  Press it 3 times and hold.  This should do it.
Ii t worked Rah!
I was told by the advisor to lock the water button only when I am about to use.  Basically, need to jiggle the lock.  I think.


Sent from Yahoo Mail for iPhone

[Ahughes9980]

Same exact thing happened to me! Swam with water lock on and i thought my fitbit died, but when i went to charge it will not. It vibrates when i attach charger and i have pressed the reset button a million times and nothing.. 

[FernandaMSK]

Same thing happened to me.

[DavideFitbit]

@SunsetRunner That's great news! Thank you for sharing this update. 

Hi, welcome to the Community, @Ahughes9980 @FernandaMSK. 

Than you for confirming that you've been having the same problem with your Charge 5. 

In case the water lock is on, please try to firmly double tap on the screen twice to unlock it. If this doesn't work, make sure to complete the three pulse restart method described here earlier, as this is usually helpful with any type of display issue. Let me know about the outcome. 

[Tony1727]

Hello Davide, still does not work on my Charge 5.  (I Swam with a water lock) 

I tried   the two options several times 

• Pressed the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears...  and 
• Pressed the same button  3 times and hold it. 

In reality, the same happened with my Charge 4  (8 mth ago).  But I still have a back up - my old  Charge 2  🙂

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Tony1727. 

Thank you for confirming that you already tried a few troubleshooting steps and that you're having the same inconvenience with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.