Charge 5 not Syncing

[asp4165]

Hi

My phone and Fitbit are no longer syncing correctly. It last updated on April 4. I have recently returned from Australia- could the different time zones have something to do with it? 

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome back to the Community forums, @asp4165. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

Sometimes the time is correct on the device when users travel to another country, but it shouldn't affect the syncing process in any way. If you haven't done so already, I recommend that you try restarting the device using the three pulse restart method described here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

I'll be around.

[asp4165]

Thank you for your advice David’s, this worked for me.

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Sorry Davide - predictive text changed the spelling of your name!

[DavideFitbit]

@asp4165 That great news! Thank you for sharing this update. 😁