Charge 5 not charging

[NGup]

My brand new Charge 5 is not charging at all.

I tried everything described in help page.

[DavideFitbit · Accepted solution]

Hi, welcome to the Fitbit Community forums, @NGup. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

[agentmom]

My Fitbit Chage 5 is only 3 months old and now it's stopped charging.  I don't see that you ever gave us a solution.  What do we do?

[DavideFitbit]

Hi, thank you for confirming that you're having the same problem with your Charge 5, @agentmom.  

If this is related to the battery, please make sure that you've followed the steps provided in this article. If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

It seems that you've contacted the Support team and they've provided you with some instructions. Let me know if you have other questions. 

Have a great day.