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Charge 5 not charging

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‎09-15-2024 16:35

‎09-15-2024 16:35

 I tried charging the charge 5 , the logo comes up and then black screen !! 

did the reset as it was suggested in different post no luck!! 

any help would be wonderful 

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‎09-16-2024 07:28

‎09-16-2024 07:28

Hi and welcome to the Fitbit Community @Supree.

Thanks for sharing with us the situation you are having with your Charge 5 and for the steps you tried.

I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details about your situation.

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