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Charge 5 not charging

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‎04-22-2022 06:21 - last edited on ‎04-23-2022 09:29 by Moderator Alum

‎04-22-2022 06:21 - last edited on ‎04-23-2022 09:29 by Moderator Alum

I just bought my Charge 5 in March. Tried to plug it in last night, not charging. I tried cleaning off the watch and the charger, nothing.

 

 

Moderator edit: format

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‎04-23-2022 09:28

‎04-23-2022 09:28

Hi, welcome to the Fitbit Community forums, @Dezzi15. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

If this is related to the battery, please make sure that you've followed the other steps provided in this article. In addition, you can also complete a three pulse restart procedure described here, as this has been useful for other users. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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