Charge 5 not charging

[Sainath2022]

It has been more than 3 months since Fitbit Charge 5 stopped working. As soon as the charging connection is removed the charge goes to zero.Had 3 secessions of live chat and tried all options. I just left it connected to the charger for the past two months. It got charged to 100% and worked for a week. After putting it to recharge it showed "X" on the screen. Somehow got out of it and the chargeing won't go beyond 13% since past two days. 

This seems to have happned after their latest firmware update. Conveniently FitBit Charge 5 stopped working just two months out of warranty period and I was told the instrument is out of warranty. You can draw your own conclusions on this.

I will look for other alternative devices and won't purchase another FitBit device

[ManuFitbit]

Good to see you participating in the community @Sainath2022.

Thank you for providing the details regarding this difficulty with the battery of your Charge 5. Sorry to know the inconvenience.

While checking up your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Sainath2022]

There is no further assitance from the support team and this is an irrelevant reply.