Charge 5 not connecting to GPS

[Suomoto]

My Charge 5 is not connecting to built-in GPS. Within Exercise like Walk, it says "GPS connecting..." but never connects for over 20 minutes, even in an open area. Can anyone please help?

[DavideFitbit]

Hi, welcome to the Community forums, @Suomoto.  

Thank you for sharing this information about the trouble you've been experiencing with your Charge 5.  

Before considering other options, make sure to follow the steps suggested in this article. If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart, as this has been useful for other users experiencing something similar. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS).

Hope this helps, I'll be around.