help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 no longer responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2021 13:57 - last edited on ‎11-23-2021 05:24 by Moderator Alum

‎11-22-2021 13:57 - last edited on ‎11-23-2021 05:24 by Moderator Alum

I had the Charge 4 for two years and loved it.  Unfortunately, I lost in on the bus.  I immediately went and bought the Charge 5.  It worked fine up until about two hours ago.  I worked out this morning, it was syncing fine. I looked at the watch 30 minutes ago and nothing.  No reset would work, nothing!  Kind of makes me wonder if my loyalty to Fitbit has run its course if their products are breaking down this fast!  Yes, they are going to give another one but that is kind of beside the point.  Ugh!

 

 


Moderator edit: subject updated for clarity + format

Best Answer
0 Votes
1 REPLY 1

‎11-23-2021 05:22

‎11-23-2021 05:22

Hi, welcome back to the Community forums, @jhartmich.  

 

Thank you for all the details that you've provided about the inconvenience you've been experiencing with your Charge 5. I'm sorry to see that you're having this problem with the device not responding. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them and it seems they've sent you a reply. In this case, they will let you know how to proceed. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes