Charge 5 not connecting

[Vanden99]

I was given my Charge 5 for Christmas I’ve had 2 Fitbits before this which worked perfectly. 
I set up my Charge 5 synced and have 100% on my battery yet it still will not connect to my Bluetooth on my phone (I don’t have another phone).
The apps will not download as it keep losing connection.

At one point I had a Red Cross on my screen which when I read the instructions said it was due to an error updating so I restarted the setup and device again.

The screen isn’t even turning on and if it does it keeps coming up with the Fitbit logo. 
I have reset it, deleted the apps I have synced it and re-downloaded everything 6 times now and it is still not working.  
I have never had this problem with Fitbit ever and am quite disappointed as it was a Christmas present. 

Moderator edit: format

[DavideFitbit]

Welcome to the Community forums, @Vanden99. . 

Thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

If you haven't done so already, please try these additional steps that have been useful for other users:  

1. Complete the 3 pulse restart procedure.
2. Follow these steps in case you're having trouble to charge your device. 
3. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
4. If you  can't sync, tap on your profile picture > Charge 5 > Tap to see if a firmware banner still appears, and complete the update if necessary. 

If your display is turned on and you're still having issues to sync, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

I'll be around. 

[Steve_t100]

It's been a issue since mid November android 13 update. Fitbit says early 2023. So theratically it can be now till March April. Few selective commenters got an newer update and got it to sync. This is if you have a zfold or zflip.

[Vanden99]

Hello, 

Nothing is working still. I have tried updating and syncing and resetting and it is still not working. 

[DavideFitbit]

@Vanden99 Thanks for your reply confirming that you already tried the steps suggested. 

Could you please confirm if you're still seeing the red X on your screen? As you mentioned earlier, this is usually related to a firmware update that wasn't completed properly. You can also follow the recommendations in this article if you're still having issues to complete the update. 

@Steve_t100 Thanks for sharing this information. This issue to sync with Flip and Fold models should now be resolved, you can find more updates about this issue here.