Charge 5 not counting steps

[2old2runfast]

When I am inside a building at work, my Charge 5 doesn’t count my steps.

[DavideFitbit]

Hi, welcome to the Community forums, @2old2runfast.  

I appreciate all the information that you've shared about this problem you're experiencing with your Charge 5. 

Could you please provide a few extra details? Let me know if your device is not tracking any steps at all or if the step count is not accurate. 

Before considering other options, please make sure that you've tried the three pulse restart procedure using the charging cable, as described in this article, then check if you continue to experience the same behavior. In the meantime, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here.