Charge 5 not functioning

[KellyDaigle]

Fitbit no longer functioning since last week. Tried the reset with the charge cord but it didn’t work. I had a Fitbit previously and it died after 1 year. They sent me a replacement and it died 3 months later. I thought I’d give  a different model a try but now my Charge 5 isn’t working. I’m thinking it’s time to change brands and go with an Apple Watch. So tired of issues with Fitbit. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @KellyDaigle. 

Thank you for all the information provided about this inconvenience with Charge 5. I'm sorry to see that you're experiencing issues again with your device. 

Could you please provide a few more details about the issue you're experiencing? Is the is an issue with the display no longer turning on?  

[KellyDaigle]

Hello, it will display the Fitbit logo when first on the charging unit,
then it goes away. After a while it displays a red x. It will not connect
to the app or display anything outside of the circumstances listed above. I
cannot use the device at all. I have tried resetting it with the button on
the charge cord, but it has not worked.

Kelly

[DavideFitbit]

@KellyDaigle Thank you for your reply and for all the extra details provided. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

See you around.