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Charge 5 not pairing

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‎02-07-2023 01:17

‎02-07-2023 01:17

Can someone tell me if there is still a problem with the Charge 5, it went down yesterday and wouldn’t sync, my charge 4 is working ok, have tried reinstalling Charge 5 just now and still won’t pair, I turned off Bluetooth and back on again and rebooted the device, my iPhone says found it and then won’t go any further!

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‎02-07-2023 05:36

‎02-07-2023 05:36

Hi, thanks for sharing your inquiry about the Charge 5 and all the troubleshooting steps that you already tried, @TRACYJC. 

 

Let me know if you continue to experience the same problem to sync your data. There was an outage yesterday affecting some Fitbit services, but this should be resolved and you should now be able to sync. You can find more information about this issue here. 

Davide | Italian and English Community Moderator, Fitbit


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‎02-07-2023 11:45

In response to DavideFitbit

‎02-07-2023 11:45

Thank you, I did another hard reset and it’s now up and running 😁

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‎02-08-2023 05:29

In response to TRACYJC

‎02-08-2023 05:29

@TRACYJC That's great news! Thanks for sharing this update. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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