Charge 5 won’t sync

[HumpML]

Why will my Charge 5 not sync?  I’ve reset the device, deleted the Fitbit app from my iPhone and reinstalled, deleted the device from the app and reinstalled.  Stool won’t complete the sync.  It shows syncing, but doesn’t finish the process. 

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Community forums, @HumpML. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

Let me know if you continue to experience the same problem to sync your data. There was an outage a couple of days ago affecting some Fitbit services, but this should be resolved and you should now be able to sync. You can find more information about this issue here. 

If the issue persists, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available.