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Charge 5 not rebooting

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‎03-03-2022 05:03 - last edited on ‎03-03-2022 08:43 by Moderator Alum

‎03-03-2022 05:03 - last edited on ‎03-03-2022 08:43 by Moderator Alum

My Charge 5 won't turn on and when I reboot via the charger, the logo appears but nothing happens.

 

 

 

Moderator edit: format

 

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‎03-03-2022 08:45

‎03-03-2022 08:45

Hi, I appreciate all the information that you've shared about this inconvenience with your Charge 5 and for confirming that you already tried the restart procedure, @WFun. 

 

Since you're able to see the Fitbit logo, it seems the restart procedure was successful, but you continue to see a blank screen. In this case, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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