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Fitbit has locked me out

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‎03-02-2022 06:53

‎03-02-2022 06:53

I bought a new Charge 5 on December 21 2021, everything was working ok. Today it won't open on the mobile app, and when I go online it will not let me log in or recognize my email or password. This chat is the first time any aspect of the communication accepted my password

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‎03-02-2022 07:18

‎03-02-2022 07:18

Hi @Sportpro  you can ask customer support via phone or chat, which is said to be the best way. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎03-03-2022 03:53

‎03-03-2022 03:53

Definitely contact support ASAP.  It may be that your account has been hacked.  I got an email from Fitbit a few days ago telling me that the email on my account had been changed to an address I didn't recognize.  I immediately clicked on the link to "reverse" the change and then changed my password right away.  

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‎03-03-2022 06:11

‎03-03-2022 06:11

Hello, welcome to the Fitbit Community forums, @Sportpro. 

 

Thank you for sharing that you've been experiencing this inconvenience with your account. 

 

If you haven't done so already, and since this is about your password not being recognized, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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