Charge 5 not recording sleep

[Pocabucko4ever]

I have had nothing but trouble with a new Charge 5.  I have to sync it everyday some time twice a day.  It still may not record sleep(which is why I bought it) . If that isn't bad enough, when you call support you have to send the Fitbit back first so you dont have a watch for who knows how long.  They should be ashamed. This is my 5th Fitbit and it is terrible.  What is the problem?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the new users in the Community forums, @Pocabucko4ever.  

Thank you for the information provided regarding the problem with the Charge 5 and for confirming that you already tried a few troubleshooting steps. I'm sorry to see that some if you are still having this issue. 

If you continue to experience the same problem with the display not responding, I do recommend that you continue the communication with the Customer Support team so they can provide you with the next steps. If they decide to proceed with a replacement option, keep in mind that every case is evaluated individually and it's possible they'll ask you to return the device to the Fitbit's warehouse. 

Thank you for the information and for the feedback provided about the product. Our team is always working to enhance your experience and your feedback is a big part of that process. 

I'll be around. 

[Pocabucko4ever]

Thank for the quick response. What bothered me is that I have to return
the fitbit before I get a replacement. I have had this for little over a
month. I think it is unreasonable for me to be inconvenience without a
watch. When I don't know when a new one will arrive. This is my 5th
fitbit and I had to send one back but never before I received the
replacement. It felt like a scam to me.

Moderator edit: personal info removed 

[DavideFitbit]

@Pocabucko4ever I definitely understand your frustration, and hanks again for sharing your feedback and comments about this. 

I'm sorry to see that it wasn't possible to get the replacement before having to send the old one back. The team is constantly working to improve the Fitbit experience and your feedback is greatly appreciated.