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Charge 5 not recording swims correctly

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‎04-04-2022 03:28

‎04-04-2022 03:28

I've been using the Charge 5 to record my swims since January - on the whole the accuracy of the recorded data that I'm interested in (Duration & Distance) has been accurate - however during teh last 3 swims, the 'Distance' recorded is approx 50% of what I believe to be correct - like 1,100m recorded this morning, when I know it should have been >2,000m. The only thing I changed recently in the Swim Settings was to have the 'Always-On Display' turned on.

Anyone else having similar problems?

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‎04-12-2022 09:34 - last edited on ‎12-06-2024 09:50 by Fitbit Moderator

‎04-12-2022 09:34 - last edited on ‎12-06-2024 09:50 by Fitbit Moderator

Hello, welcome to the Fitbit Community forums, @dinghydave. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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