Hi, welcome to the Fitbit Community forums, @Sum.
Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5.
Before considering other options, could you please provide a few extra details about the problem? In the meantime, I recommend that you try restarting the device again using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself:
- Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
- Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.
If this is related to the battery, please make sure that you've followed the steps provided in this article as well.
Hope this helps, I'll be around.
Davide | Italian and English Community Moderator, Fitbit
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