Charge 5 not responding

[Guod1111]

My Charge 5 shut itself down with 8% battery left, I plugged it in when I got home and now it’s not responding in any way!! Not turning on, showing any charge, it’s like it dead!!

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi. welcome to the Community forums, @Guod1111. 

I appreciate all the information that you've provided about this inconvenience with your Charge 5 device. 

In case there's any problem related to the battery not charging properly, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

In addition, there are some general recommendations that are usually helpful with any type of display issues. Please try these additional steps that have been useful for other users:  

1. Complete the 3 pulse restart procedure method using the charging cable.
2. Please sync your device in the Fitbit app. 
3. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around.