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Charge 5 not showing logo

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‎01-05-2023 06:42 - last edited on ‎01-06-2023 05:55 by Moderator Alum

‎01-05-2023 06:42 - last edited on ‎01-06-2023 05:55 by Moderator Alum

No logo showing…just multicolored dots 

 

 

 

Moderator edit: subject updated for clarity

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‎01-06-2023 05:55 - last edited on ‎12-03-2024 09:59 by Fitbit Moderator

‎01-06-2023 05:55 - last edited on ‎12-03-2024 09:59 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Geemacher.  

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they're shared some instructions with you. In this case, they will let you know how to proceed.  

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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