Charge 5 not staying charged

[Bexamina]

I have been having the same problem. I expect a lithium battery to degrade, because they've only got so many charges in them but this is a gradual decline. Literally overnight my battery went from lasting about a week to suddenly dying within 2 days. I can't use this to do a workout because it hasn't got enough battery power. It was on 42% when I went to bed, when I woke up it was down to 12% & an hour later it was dead. 🤷🏼‍:female_sign:

I bought mine in August 2023 & was trying to see if I could at least get a new watch for say half price but I found out it's only got a year's warranty.

Moderator Edit: Formatting and word choice.

[alexthecat]

@Bexamina Amazon currently has the Charge 6 for 38% off. It's not the half price deal that you were looking for, but it's still a good price for a newer device.

[AndreaFitbit]

Thanks for getting back to us @Bexamina. I'm sorry to hear about your Charge 5 battery duration. I'll be happy to assist.

Your device's Warranty depends on your country of residence. 

Because battery life is affected by use and other settings, actual results may vary. Could you please charge your Charge 5 battery to 100% and let me know how much time does it last to drain completely?

[Bexamina]

I'm in the UK. 

[AndreaFitbit]

Thanks for getting back to us and for letting me know that you're located in the United Kingdom @Bexamina. I'll be happy to continue assisting you.

Your Fitbit has a two year warranty in your location. Please let me know how it went with tracker's battery behavior in order to continue assisting you. 

[Bexamina]

I'm about to charge it. I will make a note of how long it lasts. Thank you. 

[AndreaFitbit]

Thanks for getting back to us and for letting me know that you'll make a note of how your Charge 5 battery lasts @Bexamina. 

Please keep me updated in order to continue assisting you. 

[Bexamina]

Well I charged it last night at about 9pm, GMT. It's currently 2pm GMT & the battery is at 84% 

[AndreaFitbit]

Hi @Bexamina. Thanks for getting back to us. 

Plese let us know about the time it takes to get the battery totally drained in order to continue assisting you. 

[Bexamina]

I've had to put my Fitbit on charge today. That is roughly 2 & a half days from full charge to dead. 

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I partially charged my watch to about 30% because I needed it. I then put it on charge a few hours later & the watch stated it was 64% charged but it was only 30% charged when I took it off charge. 

The watch isn't working as it should. 

[AndreaFitbit]

Thanks for getting back to us @Bexamina. I appreciate your efforts and understand how frustrating this could be. Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards. 

[Bexamina]

I am sending my Fitbit back & I believe I'm being sent a replacement because it's in warranty. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you're sending your Charge 5 back @Bexamina.

Please stay in touch with our team for instructions. 

Have a lovely week.