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Charge 5 not staying synced

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‎03-25-2022 05:05 - last edited on ‎03-29-2022 09:19 by Moderator Alum

‎03-25-2022 05:05 - last edited on ‎03-29-2022 09:19 by Moderator Alum

every since i got this Charge 5 . it wont stay synced, it keeps saying in the blue tooth settings  on my iphone , connected , not connected, the scroll bar in the Fitbit ap only goes half way across and stops and yes sometimes it does syncs, but it doesnt stay synced, is this normal for this product?

 

 


Moderator edit: subject updated for clarity

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1 REPLY 1

‎03-29-2022 09:19

‎03-29-2022 09:19

Hi, thank you for all the details that you've provided about this inconvenience with your Charge 5, @Snogfondle.  

 

Keep in mind that for the specific problem related to the Bluetooth getting constantly disconnected, the team of developers is already aware of this and they continue to work to find a solution as soon as possible, but we haven't received other updates for the moment.

 

It seems that you already contacted the Customer Support team for further assistance as well. If you already tried all the troubleshooting steps found in the forums and you continue to experience the same problem, I recommend that you continue the communication with the Support team. Click here to get connected. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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