Charge 5 not swiping

[AB8219]

Woke up this morning and my charge 5 had a black circle with a red x inside.   I reset my Charge, unpaired and paired it back with the app. Seemed to be good other than it only shows the home screen and I can't swipe in any direction.  

[RiekoC]

Hello @AB8219 

The recommended troubleshooting step is to try resetting the Charge 5 again. Another recommended troubleshooting step is to try changing the clock face. If this is successful, you can change the clock face back to your preferred one. Here are detailed instructions on: How to change Charge 5 clock face 

BTW, it might take several attempts of restarting and changing the clock face to get your device "unstuck". 

[AndreaFitbit]

Welcome to the Fitbit Community, @AB8219. I'm sorry to hear that your Charge 5 is not swiping. Thank you for mentioning all the steps you have followed in order to correct this situation. @RiekoC, I appreciate your interaction and that you have shared the recommended troubleshooting steps. 

Please let me know if after following @RiekoC, advised steps you're still unable to swipe your Charge 5. 

[AB8219]

I have reset the Charge, and switched the clock screen multiple times
between resets. I am still unable to swipe.

[AndreaFitbit]

Thanks for getting back to us and for confirming that you have reset and switched the clock face multiple times and still unable to swipe @AB8219.

I understand how frustrating this could be and requested a case on your behalf. A customer representative will contact you soon.

We look forward to get you back on track.