Charge 5 not synching hourly activity properly

[cvoeste]

My watch shows 9 of 10 hrs but app is showing 6 of 10.

[DavideFitbit]

Hi, I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5, @cvoeste.

Let me know if you noticed other discrepancies in addition to the hourly activity or if it's happening only with this information. If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

[Skill8]

Hi, I'm having the same problem. I have done 8 of 9 hours of activity and my watch is showing this, but the app is saying I've only done 3 of 9 hours. I have tried turning off the watch, I've logged out of the app, I've done the thing with the charger, pressing the button 3 times. It has been recording everything perfectly for about a week, but not today. Same thing happened last week too. 

[DavideFitbit]

@Skill8 Thank you for your reply confirming that you already tried the steps suggested. 

If the issue persists, you can also try setting up your Charge 5 as a new device in your account. Let me know if you continue to have the same issue to sync your data, since there was also an outage a few days ago interrupting some Fitbit services, but it should now be resolved. 

[MsBumble]

Hi mine Charge 5 keeps doing this, having done all the steps you suggested and still having the same issues. 

Moderator edit: format

[DavideFitbit]

@MsBumble Thanks confirming you're still having this problem after the steps suggested. 

I noticed that a new version for the Fitbit app has been released a few days ago, please make sure to update it to the latest version available and check if the issue persists.