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Charge 5 not syncing after converting to Google account

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‎05-17-2024 14:40

‎05-17-2024 14:40

Tried the steps listed here for the app in this forum. Did not do anything. Refreshed bluetooth. When I try to manually sync on the device, it just circles and then eventually gives a red exclamation point. Not syncing steps or anything. Says no data. Charge 5 is working fine  counting steps as far as I can tell. Please advise. Thank you. 

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‎05-17-2024 15:07

‎05-17-2024 15:07

@PattieL1108 

Did you try logging out of the Fitbit app and logging back in using the Sign in with Google option?

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

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