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Charge 5 not syncing and running slow

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‎03-22-2023 14:05 - last edited on ‎03-31-2023 08:09 by Moderator Alum

‎03-22-2023 14:05 - last edited on ‎03-31-2023 08:09 by Moderator Alum

I've had my Charge 5 for 8 months with 0 problems until yesterday when it stopped syncing with my phone and now its very slow to swipe through screens too.

 

I've tried restarting it, turning my Bluetooth on and off, force stopping the app, and restarting my phone. Nothing has made any difference. I'm not sure how to fix it

 

 

Moderator edit: format

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‎03-31-2023 08:09 - last edited on ‎02-12-2024 08:57 by Fitbit Moderator

‎03-31-2023 08:09 - last edited on ‎02-12-2024 08:57 by Fitbit Moderator

Hi, it's good to see you visiting the community forums for the first time, @jblank108. 

Thanks for sharing this information about this inconvenience with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

In addition to restarting the Bluetooth and the device, please make sure to follow all the other recommendations listed in this article to resolve syncing issues, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Regarding your device being too slow when swiping screens, you can also try setting up your Charge 5 as a new device in your account and you can also try changing the clock face option, then check if the issue persists. 

Davide | Italian and English Community Moderator, Fitbit


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‎03-31-2023 08:09 - last edited on ‎02-12-2024 08:57 by Fitbit Moderator

‎03-31-2023 08:09 - last edited on ‎02-12-2024 08:57 by Fitbit Moderator

Hi, it's good to see you visiting the community forums for the first time, @jblank108. 

Thanks for sharing this information about this inconvenience with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

In addition to restarting the Bluetooth and the device, please make sure to follow all the other recommendations listed in this article to resolve syncing issues, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Regarding your device being too slow when swiping screens, you can also try setting up your Charge 5 as a new device in your account and you can also try changing the clock face option, then check if the issue persists. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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