Charge 5 not syncing for 3 days

[LizardJ]

I have tried every step to reset and absolutely nothing has worked. Are they phasing out the charge five and just not telling anyone? Because this is ridiculous. 

[FatimaFitbit]

Hi there @LizardJ! A warm welcome to the Fitbit Community!

Thank you for letting us know about this situation and for all your efforts. I'm sorry that your Charge 5 hasn't synced with the Fitbit app for 3 days. 

Have you checked if you can update the Fitbit app?

I suggest you follow all the 11 troubleshooting steps from this article too:  Why won't my Fitbit device sync? 

[LizardJ · Accepted solution]

Hi --The app on my phone had been updated so I deleted & re-installed the app, restarted my phone, then reset the fitbit. It now seems to be working.

[FatimaFitbit]

Hi @LizardJ!

Thank you for your answer and your efforts.

It's great to read that your Charge 5 is syncing again. Thank you for sharing the solution too.

I recommend you visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips with each other. They will certainly be happy to see you there.