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How long for replacement Fitbit to be sent out?

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‎01-24-2025 12:58

‎01-24-2025 12:58

My Fitbit charge 5 stopped working and after speaking someone they issued me with a replacement as it was still under warranty. I followed all the instructions to return the faulty item and on the email was told I would receive my replacement with 1-4 days after they received the faulty device, I'm still waiting for the replacement?! How long does it take?! Feeling lost without my watch!  Thanks 
 
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1 REPLY 1

‎01-25-2025 10:26

‎01-25-2025 10:26

Hi there @sarahsoo! 

A warm welcome to the Fitbit Community!

Thank you for letting us know that your replacement hasn't been delivered yet. 

What I know about this process is that after you send the defective device back to the warehouse it has to be scanned and when they get the confirmation of "delivered" they send the replacement. 

If this step was already completed, I suggest you try to reach customer support again in order to ask for more information. Or if your email address is associated with a Google account, you can check the status of your order here.

If you still don't get an answer, I will need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

(This form is for you only, so let me know if you complete it.)

Best Answer