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Charge 5 not syncing

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‎01-24-2025 16:25 - last edited on ‎01-25-2025 09:27 by Fitbit Moderator

‎01-24-2025 16:25 - last edited on ‎01-25-2025 09:27 by Fitbit Moderator

I have tried everything to get me charge 5 to sink to my phone.  It is still running from Monday and has not reset at night since Monday night.  Thus not sinking with phone.  It’s keeping up with me but it’s continuous.  HELP!!  I need it fixed or tell me how to fix it 

tia.  

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-24-2025 16:26

‎01-24-2025 16:26

I have tried everything to get me charge 5 to sink to my phone.  It is still running from Monday and has not reset at night since Monday night.  Thus not sinking with phone.  It’s keeping up with me but it’s continuous.  HELP!!  I need it fixed or tell me how to fix it 

tia.  

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‎01-25-2025 07:38

In response to Vckie

‎01-25-2025 07:38

@Vckie 

Have you restarted the Charge 5?

Have you restarted your phone?

Have you checked for updates to the Fitbit app?

What phone are you using?

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

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