help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2025 16:25 - last edited on ‎01-25-2025 09:27 by Fitbit Moderator

‎01-24-2025 16:25 - last edited on ‎01-25-2025 09:27 by Fitbit Moderator

I have tried everything to get me charge 5 to sink to my phone.  It is still running from Monday and has not reset at night since Monday night.  Thus not sinking with phone.  It’s keeping up with me but it’s continuous.  HELP!!  I need it fixed or tell me how to fix it 

tia.  

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎01-24-2025 16:26

‎01-24-2025 16:26

I have tried everything to get me charge 5 to sink to my phone.  It is still running from Monday and has not reset at night since Monday night.  Thus not sinking with phone.  It’s keeping up with me but it’s continuous.  HELP!!  I need it fixed or tell me how to fix it 

tia.  

Best Answer
0 Votes

‎01-25-2025 07:38

In response to Vckie

‎01-25-2025 07:38

@Vckie 

Have you restarted the Charge 5?

Have you restarted your phone?

Have you checked for updates to the Fitbit app?

What phone are you using?

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3, Pixel Watch 4

Best Answer