Charge 5 not syncing with Fitbit Pay

[wisErin]

I purchased a new Charge 5 about a week ago, set up Fitbit Pay, and it worked fine for a couple of days. Now my watch says that I need to add a card to the wallet, I go to the wallet and my card is still there, but it's says there's an error syncing and I should make sure my watch is close by. The watch syncs perfectly for steps/sleep/etc. I removed the card, but when I tried to add it again, same error message. I even unlinked the watch to start over. Set-up went fine, but I still can't sync to Fitbit Pay.  Please help!

[DavideFitbit]

Welcome to the Fitbit Community forums, @wisErin.  

Thank you for sharing that you've been experiencing this inconvenience with Fitbit Pay. 

If you're still having trouble with this feature, please try the following steps for the Fitbit app: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to use this feature properly. 
• Uninstall and reinstall the app, as this has been useful for other users experiencing something similar. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem. 

If you're having other issues to sync to your phone, keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

I'll be around.