Sleep not recorded Charge 5

[Nav55]

I got Charge 5 last week and it has not recorded sleep properly.  It shows one or two hours of sleep instead of full stretch 

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @LauriRDH. 

I appreciate the information that you've provided about this issue with the Charge 5.  

Just to confirm, let me know if your device is only tracking two hours of sleep or if your sleep record is split in two. 

Before considering other options, please try to complete a three pulse restart procedure following the steps listed here below, as this has been useful for other users experiencing something similar: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Please keep in mind that there are some factors that may prevent your tracker from recording your sleep: 

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. In the meantime, for the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details. 

Hope this helps, I'll be around.