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Charge 5 not syncing

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‎12-31-2024 07:39

‎12-31-2024 07:39

Rebooted phone, turned off blue tooth, turned off phone. On restart, restarted blue tooth. Set charge 5, states it is connected and still will not sync to Iphone

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‎12-31-2024 10:21

‎12-31-2024 10:21

I have an android with the same situation. As I travel through timezones, it is a pain!

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‎01-01-2025 12:09

In response to joyce30

‎01-01-2025 12:09

Hello @Makeyesup & @joyce30 

This help page (<-- click link) has the recommended troubleshooting steps for iOS & Android users. My apologies if you've already read this.

Although it's not mentioned as a troubleshooting step, several users have reported that they were able to sync after they turned Wi-Fi off & back on. Turning both Bluetooth & Wi-Fi off and back on has worked for me when I have trouble syncing.

Rieko | N California USA MBG PE

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