Charge 5 not syncing

[Cheryl-A]

My charge 5 is not syncing. Please advise what can do to resolve the problem.

[charleskn]

I have had this problem intermittently. I have found that it will usually sync if I just wait a couple hours. Not very satisfying, but it works. If it continues for more than a day:

• Log out of the app
• Force quit the app
• Clear the fitbit app cache
• Restart your tracker: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
• Restart the app and login

You can also try restarting your mobile device

[Straightawaykid]

Useless instructions don't work.  I advise hitting it 5 times with a sledgehammer then returning it for full refund!

[jeancmcintyre]

Agree on all counts! Just wasted 2 days following all instructions to try to get my new replacement Fitbit to work with no luck. Fuming!! 

[charleskn]

 I usually sync when I wake up, and it seems to be a rare occurrence when I doesn't sink anymore. It was bad back when everyone was having the issue. Anyway, I should gave mentioned that I stopped trying to get mine to sync. Now I just wait a while and it eventually syncs. There is nothing there I need to see so badly/immediately that it can't wait a little while.

[Straightawaykid]

Your app is the worst I've ever seen.  Hard enough to "force quit the app".  How do you "clear the fitbit app cache"?  Maybe with a 5 pound sledgehammer?????

[jeancmcintyre]

I’ve been waiting 3 days!

Sent from my iPhone

[charleskn]

No, indeed. I usually only have to wait an hour or two. Maybe not that long, even, but I am not busy trying to get it to sync. You should reach out to support. I assume your Charge 5 firmware is up to date, and you have the latest app, etc.