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Charge 5 not syncing

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‎03-05-2025 14:21 - last edited on ‎03-05-2025 19:41 by Fitbit Moderator

‎03-05-2025 14:21 - last edited on ‎03-05-2025 19:41 by Fitbit Moderator

My Charge 5 is useless.  It goes out of sync all of the time.  Even with the phone right next to it.

 

Moderator edit: clarified subject.

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‎03-05-2025 19:40

‎03-05-2025 19:40

Hi @Hermangruntz. Welcome to the forums. 

Thank you for providing the information regarding your Charge 5. 

Please, make sure to follow the steps listed in this help article: Why won't my Fitbit device sync?

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