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Charge 5 not syncing

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‎07-28-2025 17:27 - last edited on ‎07-28-2025 19:14 by Fitbit Moderator

‎07-28-2025 17:27 - last edited on ‎07-28-2025 19:14 by Fitbit Moderator

Since migrate to Google Charge 5 unable to sync every morning when scroll down the screen. Need to do manual reset in order to sync for the day. Why migrate to Google had such a problem?

 

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‎07-28-2025 19:06

‎07-28-2025 19:06

Hello @123Aleen, nice to see new faces around the forums! 

Thanks for investing so much time in getting your watch back on track. Let's try some additional steps.

This issue can happen for several reasons, including an outdated app or operating system (OS) version, so let's make sure those are up to date. You'll also need to confirm you don't have any other devices set up on the app.

For further troubleshooting, you can follow the recommendations described here.

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