Charge 5 not tracking sp02

[tzille]

Hi, i had the charge5 for less than two weeks and the sp02 reading is stuck at 93%, even when I don't wear it. I restarted it a few times, and uninstalled and reinstalled the sp02 app, but no luck. Do I need to return it as defective?

[Talahthas]

@tzille Welcome to the Fitbit community!

As there are two ways to restart Charge 5 and I don't know whether or not you've already tried, I'd suggest to to restart it following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait around 10 seconds to see if the Fitbit logo appears.

If this doesn't solve the issue, please contact Fitbit support to get further assistance:

Fitbit Support Contact