Charge 5 not tracking steps, exercise , or weights

[Twfm]

Charge 5 not tracking movement including steps, aerobics, or weights.  It has been inconsistent since I got it.  I feel it’s a fancy watch that tracks my sleep and heartbeat. Interesting, but I’m expecting more

[RiekoC]

That sounds like a defective device to me. I recommend that you contact Fitbit support. They will walk you through a series of troubleshooting procedures. If none of the procedures returns your device back to normal operation and it's still under warranty, then they should send you an offer to replace your tracker/pebble or a discount on a different device. If your Charge 5 is out of warranty, according to posts I've read, they should send you a discount to replace your device. Note: the discount is on the full price even if it's on sale in the Fitbit store. 

[Twfm]

Sent from my iPad. Joan h

[Julieburnitt55]

Hello can we be friends ?

[Twfm]

Thank you for your help..  had been working through some of the recommended steps, and just walked away for a frustrated minute, and when I came back, it was functioning.  It was like magic. It’s a new device,so I was really frustrated, but all is well now.  

[Julieburnitt55]

You should accept my invitation