Charge 5 not tracking steps

[elvngs22]

Help! My Charge 5 doesn’t track steps. I’m having to restart every day, frequently after I’ve done my workout and realized the steps weren’t updating on my Fitbit. Any help is appreciated! Thanks!

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @elvngs22. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

[elvngs22]

Solution did not work. Not tracking steps again today. How do I return this and get a refund?

[DavideFitbit]

@elvngs22 Thank you for sharing this update. I'm sorry to see that you're still experiencing the same inconvenience. 

In this case, since you already tried all the steps suggested, I recommend that you continue the communication with the Customer Support team to let them know the steps were not successful. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.