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Charge 5 not tracking steps

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‎04-21-2022 23:03 - last edited on ‎04-23-2022 11:42 by Moderator Alum

‎04-21-2022 23:03 - last edited on ‎04-23-2022 11:42 by Moderator Alum

I have the same issue just today, but now it’s not even tracking steps. It has been on the charger for several hours. I’ve done the forced restart many times, the logo flashes once, then nothing. 

 

 


Moderator edit: subject updated for clarity

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‎04-23-2022 11:42

‎04-23-2022 11:42

Welcome to the Fitbit Community forums, @tanwuyou.  

 

I appreciate all the information that you've shared about this inconvenience with your Charge 5 and that you already tried the restart procedure. 

 

In addition to the three pulse restart procedure using the charging cable, please follow the instructions in this article in case the problem is related to the battery. 

 

If you already tried all the steps mentioned earlier and you continue to have the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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